Worldwide Delivery
Shipping & Returns
Every order is carefully packed and tracked from our Ankara atelier to your door.
From Ankara to the World
We ship to 40+ countries across 6 continents
Free Worldwide
On all orders
Tracked Always
Real-time updates
Insured
Full value coverage
14-Day Returns
Hassle-free policy
Production Time
Because every piece is handcrafted to order, please allow 7–14 business days for production before shipping. You'll receive email updates at each stage, and can track your order live on our Track Order page.
Important Notice for US Buyers
As of August 2025, the U.S. government implemented a 15% customs duty on imports from Türkiye. Shipments are now sent under DAP (Delivered At Place) terms. Once the parcel arrives in the U.S., customs duties and taxes will be collected directly from the buyer by U.S. authorities. We recommend checking your country's customs regulations and tax policies before placing an order.
Delivery Times by Region
| Region | Standard | Express | Shipping |
|---|---|---|---|
| United States & Canada | 5–7 business days | 2–3 business days | Free |
| United Kingdom & EU | 7–10 business days | 3–5 business days | Free |
| Australia & New Zealand | 10–14 business days | 5–7 business days | Free |
| Rest of World | 12–18 business days | 7–10 business days | Free |
* Delivery times are estimates and exclude production time. Delays may occur due to customs processing. Please double-check your shipping information before placing an order.
Returns & Exchanges
All Sales Are Final
Every NomadCraft piece is handcrafted to order specifically for you. Because each item is made individually — not pulled from shelf stock — we are unable to accept returns or exchanges.
Defective or Damaged Items
If your piece arrives defective or damaged in transit, we will remake or repair it at no cost. Contact us within 7 days of delivery with photos at nomadcraftatelier@gmail.com.
Engraved & Custom Pieces
Personalized, engraved and bespoke pieces are returnable on the same 14-day terms as everything else. Precious metal is never wasted here — returned pieces are melted down and reforged.
Wrong Item Received
If you receive an item different from what you ordered, we will correct it immediately. Contact us with your order number and a photo of what you received.
Questions about your order? Email us at nomadcraftatelier@gmail.com